FAQs
What is the TapConnect Card?
The TapConnect Card is a smart engagement tool that uses NFC and QR code technology to instantly connect customers to key digital destinations—like Google reviews, TripAdvisor, booking systems, menus, videos, special offers, and more. Backed by a powerful web and mobile app, TapConnect gives businesses full control to update content in real-time, monitor engagement, and manage multiple campaigns. It’s more than a card—it’s a complete platform to boost online visibility, grow 5-star reviews, reward loyalty, and create seamless customer experiences at the point of service.
How does the TapConnect Card work?
Customers simply tap the card with their phone or scan the QR code. This instantly opens a custom link set by the business—such as a Google review page, feedback form, loyalty offer, or staff training resource. Businesses can manage and update these destinations anytime using the TapConnect web or mobile app. No technical skills are needed. Real-time analytics also show how customers are engaging, helping you measure and improve results.
Is the TapConnect Card compatible with all mobile phones?
Yes—TapConnect Cards are universally compatible. Modern smartphones (both iPhone and Android) support NFC tap functionality, and all phones can scan the QR code. This ensures that every customer can engage, no matter their device.
How is the TapConnect Card different from traditional feedback methods?
Traditional methods rely on printed signs, staff reminders, or post-visit surveys—often resulting in low engagement. TapConnect delivers instant, frictionless access at the moment when a customer is most likely to take action. No typing or searching required. You control the destination, change links anytime, and view engagement data in real time. It’s smarter, faster, and proven to deliver more 5-star reviews, better feedback, and stronger loyalty.
Can the TapConnect Card be used globally?
Yes—TapConnect is designed for global use. Whether your business is in Australia or abroad, TapConnect works wherever smartphones are used. All link destinations are digital and cloud-based, so your cards are functional 24/7, anywhere in the world. Shipping is fast and international use is seamless.
How does the TapConnect Card benefit businesses?
TapConnect helps businesses:
- Increase 5-star reviews on Google, TripAdvisor, and Facebook
- Promote special offers or loyalty rewards in one tap
- Collect instant feedback from customers
- Connect users to menus, booking systems, or payment portals
- Train staff via video or onboarding resources
- Monitor engagement and improve performance
- Enhance the customer experience at key service touchpoints
It’s a simple tool with powerful impact—ideal for hospitality, retail, healthcare, tourism, and more.
