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Instant Engagement Platforms

The TapConnect Card by 1tech revolutionises customer engagement by facilitating instant reviews and likes on platforms like Google, TripAdvisor, and Facebook.
This multi-faceted tool enhances customer interaction, loyalty management, data analytics, and operational efficiency. Unlike traditional methods of gathering feedback through after-visit surveys or email communications, TapConnect offers real-time engagement at the point of interaction, fostering long-term customer relationships and driving business growth.
Harness the power of TapConnect to boost your online reviews and loyalty program today!

Key Differentiators

Instantaneous Feedback Loop

Different to other solutions that depend on customers remembering to leave feedback after their experience, the TapConnect Card captures reviews and feedback instantly, ensuring higher response rates and genuine sentiments.
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Unified Multi-Channel Engagement

Most platforms offer singular functionalities. the TapConnect Card combines NFC and QR technologies, making it adaptable to user preferences and ensuring a seamless experience whether they’re tech-savvy or novices.
The TapConnect Card, with its dynamic QR code capabilities and the loyalty offer mechanism, offers a multitude of advantages to venues.
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Enhanced Customer Engagement

With the QR code also leading to a special offer, the venue offers an immediate value proposition, driving higher customer interaction and increasing the probability of repeat visits.

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Unified Multi-Channel Engagement

Most platforms offer singular functionalities. the TapConnect Card combines NFC and QR technologies, making it adaptable to user preferences and ensuring a seamless experience whether they're tech-savvy or novices.

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Cost Savings

By getting the TapConnect card returned upon redemption of the loyalty offer, venues reduce costs associated with producing and distributing new cards.

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Data-Driven Decision Making

Venues can make informed decisions based on the link click statistics, focusing on what resonates most with their customers.

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Customisability

The ability to modify all aspects of the links, including the special offers and their expiry dates, allows venues to remain dynamic and responsive to market conditions and customer preferences.

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Boosted Customer Retention

The loyalty offer incentivises repeat visits, fostering a stronger customer relationship and enhancing customer lifetime value.

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Feedback Loop

Low engagement with certain links or offers indicates areas for improvement, enabling venues to refine their approach.

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Optimised Marketing Strategy

By understanding which offers or links are most popular, venues can tailor future promotions and campaigns more effectively.

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Increased ROI

Understanding customer behaviour ensures better returns on promotional and operational investments.

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Resource Management

Insights into popular services or products allow venues to manage inventory or staffing better.

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Building Customer Profiles

Over time, the aggregated data helps venues understand customer behaviour, aiding in targeted marketing and better personalised service.

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Competitive Edge

Access to dynamic offer management and customer interaction data keeps venues ahead of competitors who might be using more static engagement methods.

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Promotion Tracking

Real-time data on offer redemptions allows venues to gauge the effectiveness of their promotional campaigns, facilitating timely adjustments.

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Enhanced User Experience

A one-stop QR scan provides customers with comprehensive information about the venue, special offers, and other relevant links, ensuring a seamless digital experience.

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Sustainability

By reusing the TapConnect cards, venues are also adopting a more environmentally friendly approach, reducing waste, and showcasing corporate responsibility.

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Timely Offer Management

With the ability to set expiry dates, venues can create a sense of urgency among customers, encouraging quicker redemptions and return visits.

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Loyalty Reinforcement

The act of handing back the TapConnect card to redeem an offer creates a tangible interaction tied to loyalty, reinforcing the bond between the venue and the customer.

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Holistic Business Portal

Beyond offers and feedback, the TapConnect card can act as a gateway to a 360-degree view of the venue, social media links, and more, enhancing transparency and trust.

TapConnect® is powered by 1tech®. TapConnect is an Australian product. 1tech® Pty Ltd is an Australian registered company. 

Privacy Policy

This Privacy Policy applies to all personal information collected by 1tech Pty Ltd via the website located at www.1tech.com.au and www.tapconnect.com.au.
  1. What is "personal information"?
    • (a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
      • (i) whether the information or opinion is true or not; and
      • (ii) whether the information or opinion is recorded in a material form or not.
    • (b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
  2. What information do we collect?
    • The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: payment details email address name phone number address login credentials
  3. How we collect your personal information
    • (a) We may collect personal information from you whenever you input such information into the website.
    • (b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
  4. Purpose of collection
    • (a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
    • (b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties
    • (c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
  5. Access and correction
    • Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
  6. Complaint procedure
    • If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by The Directors and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
  7. Overseas transfer
    • Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
  8. How to contact us about privacy
    • If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: support@1tech.com.au.

Terms & Condition

  1. What is "personal information"?
    • (a) The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
      • (i) whether the information or opinion is true or not; and
      • (ii) whether the information or opinion is recorded in a material form or not.
    • (b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
  2. What information do we collect?
    • The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: payment details email address name phone number address login credentials
  3. How we collect your personal information
    • (a) We may collect personal information from you whenever you input such information into the website.
    • (b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
  4. Purpose of collection
    • (a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
    • (b) We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties
    • (c) By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
  5. Access and correction
    • Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
  6. Complaint procedure
    • If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by The Directors and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
  7. Overseas transfer
    • Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
  8. How to contact us about privacy
    • If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: support@1tech.com.au.