The Power of Customer Reviews for Businesses
Enhance Credibility & Increase Conversions
With Authentic Customer Feedback.
Turn Customer Reviews Into Profits!
Use QR Codes To Drive Reviews & Strengthen Your Online Presence.
Get More Google Reviews With Ease
TapConnect Simplifies Review Collection & Improves Local SEO Rankings.
Improve Online Reputation Fast!
Leverage Positive Reviews To Outshine Competitors And Attract More Customers.
Convert Interest Into Sales Today
Engage Customers With Reviews That Build Trust & Drive Decisions.
Maps for inspiration curated with Gemini
Google’s recent blog post 31st Oct 2024, highlights an upgrade to Google Maps and Google Search, integrating advanced Al features powered by Gemini, which significantly enhances the user experience by providing personalised, visually rich navigation. A key update that impacts hospitality businesses is the use of Al to curate “recommended places,” which are based on quality and quantity of Google reviews. With these Al-driven enhancements, businesses with strong, positive reviews will stand out more prominently in Maps.
For hospitality venues, accumulating high- quality reviews has become essential, as the review volume and rating directly influence visibility and recommendations, potentially affecting customer choice more than ever.
Influence on Purchasing Decisions
98% of Australians read reviews before buying products or services.
Enhanced Online Visibility
By enhancing online presence through QR codes, TapConnect turns browsing into purchases with the power of credible reviews.
Converting Interest into Sales
Reviews act as credible testimonials, persuading potential customers to make purchases.
Community Building
Reviews enable customer engagement, allowing businesses to thank customers and respond to feedback.
Insightful Feedback for Improvement
Review platforms offer crucial insights, shaping product quality and marketing strategies.
Responding to Customers Online Feedback
TapConnect enables businesses to effectively address any online negative feedback, aligning with consumer expectations for personal responses and accountability.
Responding to Negative Reviews:
A Crucial Business Strategy
Over half of consumers have posted negative reviews online, yet 58% report no response from businesses. This is concerning given that 82% of consumers expect a response. Key expectations from Australian consumers include:
- Offer a Refund: Desired by 90% of respondents.
- Correct the Issue: Emphasized by 88%.
- Human Touch: 85% prefer personal rather than corporate responses.
- Accountability: Important to 85%.
- Provide Explanations: Sought after by 81%.
For businesses without dedicated customer service teams, navigating these responses can be challenging but essential for rebuilding trust and enhancing customer satisfaction. Negative reviews, regardless of product or service quality, must be approached as opportunities for improvement and engagement.
Information sourced from Capterra and BrightLocal.
Strengthening Online Presence with TapConnect
With 87% of consumers using Google to evaluate local businesses in 2022, 1tech’s TapConnect can significantly enhance a business’s online presence and review generation on Google. Despite the decline in Facebook’s use for business evaluation, TapConnect’s comprehensive QR code landing pages effectively engage audiences on Facebook, Instagram, and other social media platforms.
Combating Fake Reviews
TapConnect’s direct engagement method ensures a more trustworthy and authentic review experience on platforms like Google and Facebook.
Leveraging Consumer Incentives
TapConnect promotes offers through its landing pages, encouraging more genuine reviews as consumers respond to incentives.
Credibility and Trust
Positive reviews build trust and credibility with potential customers. People are more likely to choose a business that has good reviews
Local SEO
Google reviews are a key factor in local search engine optimisation. They help improve your business’s visibility in local search results.
Customer Insights
Reviews provide valuable feedback about what customers like and what needs improvement, helping businesses refine their services or products
Expanding Digital Footprint
With growing use of platforms like YouTube, Instagram, and local news, TapConnect QR code landing pages can include links to these platforms, enhancing a business’s digital footprint and customer interaction.
Competitive Edge
A strong review profile can differentiate your business from competitors who have fewer or lower-quality reviews.
Online Reputation
Reviews contribute to your overall online reputation. A good online reputation can lead to increased traffic and higher conversion rates
Decision Making
Many consumers read reviews before making a purchase decision. Positive reviews can influence their decision to choose your business. Investing time and effort in encouraging satisfied customers to leave positive reviews can significantly benefit your business
What are people saying?
“We’ve seen a boost in our online engagement, an increase in our search engine rankings. The improvement in our online presence is a clear testament to their skilled work and understanding of professional requirements and they are always happy to provide timely advice on all things tech, including problems outside their scope.”
SHORELINE HOTEL
Andrew Stack
General Manager
“Incorporating RFID Technologies into our F & B operations has transformed the way we connect with our customers. This integration has not only streamlined our processes but has also led to a notable surge in positive sentiment and repeat business.
These improvements have greatly contributed to our operational efficiency, empowering us to make data-driven decisions that fuel our business growth.”RYDGES HOBART
Brett Taylor
General Manager
“The improvement in our online presence is a clear testament to your skilled work and understanding of digital strategies. Your efforts have significantly enhanced our visibility and user engagement, which is crucial for our success.
Thank you for your outstanding service, and I look forward to continuing this productive relationship.”
Thank you for your outstanding service, and I look forward to continuing this productive relationship.”
